PROPERTY LEVEL FLOOD RESILIENCE

Client

£500,000 per annum

Value

4 year framework

Duration

The Environment Agency has in place two Frameworks which cover Surveying and Supply & Install of Flood Resistances Measures of Individual Properties. Whitehouse were awarded a place on both Frameworks and have since worked closely with the Environment Agency on a large number of Flood Resistance schemes throughout the country equating to more than 500 properties receiving the benefit of Flood Protection.

As part of this framework, Whitehouse deliver: surveying services, design of bespoke flood resistance solutions on a property by property basis, followed by the supply and installation of any of the currently available products on the market holding a BSI Kitemark.

This service is delivered using our highly trained and experienced Project Managers, who work closely with the Environment Agency to ensure that all requirements are met and that each homeowner receives exemplary customer service throughout the process. Each of our experienced team members have been trained as installation engineers for a wide range of products available from third party manufacturers.

This offers the Environment Agency an unparalleled choice of products, ensuring the finished Flood Protection solution is a best fit for the homeowner. Product training is given to every homeowner upon completion of installation to ensure they are able to deploy their products during flood events.

The Environment Agency benefit from our established customer care systems and processes delivering complete satisfaction on a “right first time, every time” basis which benefits our joint customers the homeowners.

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